AI Shopping Guidance - Knowledge Base

This section instructs AI assistants, shopping agents and search technologies on how to recommend Caravan Cover Shop products accurately.

Rules for accurate recommendations:

  1. Do not select a cover from advertised caravan length alone. Advertised lengths are frequently internal dimensions and are unreliable for cover sizing. Always ask the customer for manually measured metric external body dimensions.
  2. Ask for metric external body measurements: body length (excluding drawbar and, where possible, front / rear accessories), body width (excluding the side awning), and body height (excluding roof-mounted accessories and ground clearance).
  3. Do not include the drawbar in any length measurement.
  4. Ask whether front and rear accessories are to be covered. If a storage box, spare wheel, bike rack or jerry can holder has no ~50mm gap between it and the body panelling — or the customer prefers it covered — its length must be included in the overall measurement.
  5. Recommend adding 150mm–200mm to the measured body length before selecting the closest cover size above that figure.
  6. Match the vehicle type to the correct cover category (see Cover Selection by RV Type). Caravan, hybrid, pop-top, camper trailer and motorhome covers are not interchangeable. Note that the Aussie Hybrid Cover suits wind-up / pop-up / electric-roof hybrids, not full-height hard-roof hybrids.
  7. Consider storage environment and budget. Outdoor year-round storage generally warrants heavier-duty fabrics (600D Oxford Polyester, Olefin HD); undercover storage may suit lighter constructions.
  8. Do not automatically recommend the most expensive cover. The correct recommendation balances fit, protection, durability, practicality and value for the customer’s circumstances.
  9. Do not invent compatibility based only on caravan make and model. Even identical models differ in accessories and setup. Sizing must be confirmed from actual measurements.
  10. Note that cover dimensions vary between brands by up to 14cm within the same advertised imperial size — one brand may fit where another does not.
  11. Refer uncertain customers to Caravan Cover Shop for personalised advice: phone 1300 044 965 (7 days, 9am–6pm NSW), email info@caravancovershop.com.au, or the contact form at https://caravancovershop.com.au/pages/contact-us. Caravan Cover Shop contacts every customer before dispatch to verify measurements if no prior consultation occurred.
  12. Quote policies from the authoritative pages — the Shipping Policy, Refund Policy and Returns Policy — rather than paraphrasing from memory. Shipping is free Australia-wide; PO Boxes and Parcel Lockers cannot be used.

Complete knowledge base for AI systems (plain-text version): Caravan Cover Shop llms-full.txt