Shipping Policy

✅ Shipping Policy – Caravan Cover Shop

Note: Caravan Cover Shop aims to get your caravan cover to you promptly and safely, with full transparency on shipping times, tracking, and costs.

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1. Shipping Costs

All advertised prices on our store include free shipping Australia-wide — no hidden fees at checkout.

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2. PO Box Delivery

We cannot ship to PO Boxes or Parcel Lockers due to supplier freight restrictions. Please provide a residential, work, or trusted third-party address for delivery.

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3. Order Processing & Dispatch

• Orders are submitted to the relevant supplier the same business day (if placed during business hours).
• Processing time varies by supplier but typically ranges between 1–7 business days.
• We will notify you immediately if an item is out of stock or on backorder, and you will be given the option for a full refund or to wait.

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4. Delivery Carriers

We use a range of trusted couriers including: Sendle, Big Post, TNT, Australia Post, StarTrack, Couriers Please, and Aramex.

Please note Caravan Cover Shop does not select the carrier — this is arranged by the cover supplier.

In some locations, a 3rd-party delivery service may be used for final delivery. This is standard protocol and ensures coverage in areas not directly serviced by a primary carrier.

Tracking details may stop updating once the package is passed to a 3rd-party delivery provider.

If you have questions about your delivery, you're welcome to contact us anytime.

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5. Tracking Information

You will receive tracking details via email or SMS (via Aftership) as soon as your parcel has been dispatched.

You will be notified automatically each time your parcel progresses through the freight network.

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6. Delivery Timeframes

Delivery time depends on your location and the freight carrier. An estimated delivery time (ETA) is typically shown on the courier’s tracking page.

While we aim for prompt delivery, delays can occur — particularly during peak periods such as Christmas. Please consider this if you need your item urgently.

Caravan Cover Shop is unable to guarantee delivery times, as logistics are handled by third-party freight providers.

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7. Lost or Damaged Items

• If your item is lost in transit, we will lodge an investigation with the courier. This process may take up to 5 business days.
• If your item arrives damaged, please take clear photos and send them to info@caravancovershop.com.au immediately. We will coordinate a replacement with the supplier.
• Assurify Insurance: At checkout, you can add insurance from Assurify, covering loss, damage, or theft in transit. Claims can be made directly through the Assurify Portal — no need to contact us.

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8. Authority to Leave (ATL)

You may include delivery instructions at checkout to allow the courier to leave your item without a signature.

Please note that if you provide ATL instructions, Caravan Cover Shop is not liable for lost or stolen items once delivery is marked as complete.