FAQ (Frequently Asked Questions)

How do I choose the right cover?

The cover you choose will depend on a number of factors. For instance, if you plan to use your cover for an extended period of time in direct weather conditions you will require a more heavy duty cover. However if you garage your vehicle for the majority of the time and you only plan to use your cover while you're on the road, you may consider using a lighter grade of cover.

Most importantly you will need the correct size. Measuring your caravan chassis (not the draw-bar) from front most panel to rear (metric measurement advised) you can compare your measurements with those appearing on our online store, ensuring that you choose correctly. 

Always add an additional 10cm-15cm to your metric length measurement when choosing a size to ensure the fit won't be too tight. It would be a shame to choose the wrong size, as once a cover has been shipped, our Suppliers will only accept returns if they shipped the wrong size in error, or if your cover arrives in a damaged condition.

How do I fit my cover?

Generally, most Caravan / Pop Top / Camper-Trailer / Motorhome covers are fitted in much the same way. However Caravan Cover Shop supplies a number of different brands and there are some minor differences in the way they are fitted and secured. As a general rule of thumb the following instructions will assist you with fitting your cover correctly.

Ideally, you will need two people to fit your caravan cover.

N.B. your cover should not be fitted to a wet caravan.

  1. Make sure all aerials and protruding objects are fully retracted;
  2. Lay the cover out at the back (off-side Not door-side) of your Caravan;
  3. Look for the front tag on the hem of the cover to indicate direction;
  4. Stretch the Caravan cover to its full length;
  5. When the cover is fully stretched, find and unzip the 3 zips, which will open one side of the cover;
  6. Lay the unzipped side panels over the top of the Caravan cover;
  7. One person should stand at each end of the Caravan;
  8. Check location of any obstruction such as air conditioners, antennas etc.
  9. When both people are ready, carefully pull the cover from the off side to the front door side;
  10. Then fit the elastic hem of the cover to the front and rear of your Caravan;
  11. Pull all 3 zippers to the closed position;
  12. Pass the nylon straps under your Caravan and fasten buckles to hold Caravan cover firmly in place;
  13. CONGRATULATIONS! You have now fitted your Caravan cover!

A small step-ladder may assist with fitting your Caravan cover.

Alternatively, there is an instructional Youtube video available HERE.

Does my cover come with a Warranty?

Yes, your cover comes with Warranty from the individual cover manufacturer.

Please check the manufacturer's Warranty information enclosed with your cover or alternatively visit the manufacturer's website for their specific Warranty terms.

In cases where a Warranty Claim is made, please note Caravan Cover Shop is not responsible for making claim decisions, as these are the responsibility of the cover manufacturer. Caravan Cover Shop will assist in facilitating a Warranty claim with the manufacturer by passing along communications between Customer and manufacturer as required.

Once a claim has been assessed by the cover manufacturer and is deemed that the claim is warranted, the consumer (customer) will be provided options in either having the cover repaired or replaced.

The option offered will depend on consideration by the manufacturer of certain factors, including the age of the cover, the cause of the damage, and whether the correct application has been applied.

The available options include:

- having the cover repaired / patched;

- being offered a full replacement cover product (currently in stock and available) or;

- being offered a partial or full refund for the original cost of the cover.

Most covers are guaranteed against faulty materials and workmanship, provided the cover's correct application is applied.

Shipping and handling costs are non-refundable. Normal wear and tear, wind, & accidental damage are not covered under this return policy.

Note: Manufacturers Warranty does not include UV Damage.

Am I covered for Insurance?

Caravan Cover Shop offers Insurance at an additional surcharge through Freighty, an Insurance Company underwritten by Chubb.

At the time of purchase, Customers have the option of adding Freighty Insurance to the Cart. This additional amount is no more than 2% of the price of the item.

Freighty Insurance policies cover goods lost or damaged in transit up to the insured item’s value (maximum limit of AUD $5,000).

Which payment methods do you accept?

We accept the following payments:

  • Credit/Debit Cards (Visa, Mastercard)
  • Paypal
  • Bank deposit
  • Afterpay
  • Google Pay
  • Apple Pay
  • Shop Pay
  • Bitcoin

Is it safe to use my credit card with caravancovershop.com.au?

Yes, we use only the most trusted payment platforms ie; PayPal, Stripe which adhere to strict PCI Compliance regulations, so you can rest assured your credit card details are safe.

Is my personal information secure?

caravancovershop.com.au employs the very latest (SSL) Secure Socket Layer technology to ensure your personal information remains secure. We do not, share or sell any of your personal information with third parties.

Where are you located?

Our office is located in Newcastle NSW, however our products ship directly from the manufacturer, saving you time and money.

Are you an Authorised Online Retailer?

Yes! www.caravancovershop.com.au only carries brands we are an authorised online retailer for. This means you get the FULL manufacturer's Warranty. 

How can I place an order?

Order Online: 

First, choose the correct cover type, brand and size, ensuring you have measured correctly beforehand (call to discuss if unsure!) By clicking on each size option, you will notice the price will change;

Add the Item to the cart using the orange 'Add To Cart' button, and complete the online ordering process. You have the option of using a Credit / Debit card, Paypal, online Bank Deposit, Afterpay (Buy Now - Pay Later!), Shop Pay, Apple Pay, Google Pay and even Bitcoin!

If there are any questions at all throughout this process, please feel free to call us to discuss on 1300 044965

Ordering by Phone: 

Even though the online purchase process is extremely secure and easy to follow, sometimes you might prefer talking to somebody and ask a few questions prior to finalising your order. Caravan Cover Shop has assisted many customers by taking orders over the phone using a credit / debit card.

We will happily discuss your specific needs with you to ensure you select the right product before you commit to a purchase.

Ordering by Email:

If you want to place your order via email, you have two options. You can:

- use our handy Contact Us form to send us a message, or;

- send an email to info@caravancovershop.com.au.

Please include as much information as possible, including the type of van you own, its' dimensions (metric preferred), and any other information you feel is relevant.

Does caravancovershop.com.au charge GST?

We are a licensed business in New South Wales which means GST is already included in the product prices.

Can you ship to a P.O. Box address?

At this time, we are unable to ship to P.O. Boxes. If you feel that your street address is too difficult to ship to, please consider offering a physical work address or the address of a trusted family member / friend.

    When will I be contacted to confirm my order?

    For all orders we will send you a confirmation email when your order is placed and another email containing shipment tracking details when your order is ready to shipped.

    When will I be contacted regarding delivery?

    As soon as your order has been assigned a consignment / tracking number, and once we are notified, you can expect an email advising the tracking number and a tracking link you can use to track your item online. This allows you to easily track the daily progress of your order from the warehouse to your door-step.

    How long does it take to ship my order?

    Once we receive your order we submit your details through to our cover Supplier the same day. Your order is then processed and is generally ready for shipment as early as the following business day, but generally no later than two business days.

    Occasionally we may place your order with the Supplier and then be advised that the item is on back-order. If this happens we will call or email to discuss the matter, and offer you a choice of a full refund if you are unable to wait until stock is available. 

    Please allow 5 to 14 business days for delivery.

    Once your item has been shipped, please allow up to 14 business days for delivery. While most deliveries will be received within 7 business days, freight to remote areas will take longer.

    If you feel your delivery is taking longer than expected, please use the tracking details provided. Alternatively, you may contact us using the Contact Us form or call us on 1300 044965 and we will assist.

    Depending on your location, the Courier services used include, but are not limited to, Sendle, Australia Post, Couriers Please and Fastway.

    It is often the case that primary freight operators utilise third party courier services to get your package from the closest major depot to your door. In such cases the tracking information may no longer be available once the package is passed on to a third party. If in doubt, use the Contact Us form or call us on 1300 044965 to discuss.

    Once I have placed an order can I cancel it or get a refund?

    Cancellations, Returns & Refunds:

    Cancellation of an order may only be made within 24 hours of the order being made. A cancellation fee of $20.00 will be deducted from the purchase price already paid, and the balance is then immediately returned to the Customer by the same payment method used for the purchase.

    Orders can not be cancelled after 24 hours of being made.

    Caravan Cover Shop is unable to accept returns due to a change of mind or where the Customer has chosen an incorrect size. 

    Returns will be accepted without question if:

    - the cover arrives in a damaged condition, or;

    - due to Supplier / Warehouse error (i.e. if an incorrect size is shipped in error).

    If however it is deemed that Caravan Cover Shop has recommended a particular size (either over the phone or in writing) and it does not fit, then Caravan Cover Shop will accept the full responsibility of arranging Courier collection (and any payment for such collection), and process a full refund of the purchase price within 24 hours of the matter being discussed and this course of action being agreed upon.

    In such cases, please call 1300 044965 to discuss or use our Contact Us Form.

    What happens if my cover is damaged when it arrives?

    Please inspect the packaging of your item(s) upon arrival. If you notice any damage please make note of it when signing for delivery. In cases where the item was authorised to be left without a signature (ATL), please inspect the package as soon as you can once you have located it.

    If your item(s) arrives damaged, please take clear photos of any affected areas and send to info@caravancovershop.com.au and we will contact the manufacturer on your behalf and assist with the facilitation of a replacement cover being sent out as soon as possible.

    What will be the credit card statement identifier for my purchase with Caravan Cover Shop?

    "CARAVANCOVERSHOP" is the credit card statement identifier for our e-commerce store caravancovershop.com.au.

    I have a question you have not covered.

    Please feel free to contact us with any questions we have not answered here. Simply use our Contact Us form, or call us on 1300 044965.