The cover you choose will depend on a number of factors 

- do you plan to use your cover for an extended period of time? 

- will your cover be placed in direct sunlight, or part / full shade? 

- will your cover be subjected to strong wind conditions? 

Every vehicle has different storage needs and faces different environments, so it's important to discuss your needs ahead of making a decision on what to buy. 

If your vehicle is lucky enough to be stored in a garage when not in use you may consider using a lighter grade of cover. 

If your vehicle will be out in the elements, in full sun, rain and wind, then a heavier duty cover is for you. 

But what's most important? You need the correct size! 

Measuring your caravan body (excluding the draw-bar) from front most panel to rear (metric measurement) is recommended. You can then compare your measurements with those appearing on our online store, ensuring you choose the best size. 

Other considerations:

Does your caravan setup consist of a front-mounted storage box / rear spare wheel? If so, is there enough of a gap between these and the body paneling to fit the cover, or do these accessory items need covering also?

If a cover needs to accommodate such items, this additional length needs to be included when manually measuring.

TIP: Always add an additional 150mm-200mm to your metric length measurement when choosing a size to ensure the fit won't be too tight. Doing this will also allow for an easier fitting / removal experience. 

If in any doubt, contact us to discuss before committing to a purchase. 

HOW DO I FIT MY COVER? 

Generally, most Caravan / Hybrid / Pop Top / Camper Trailer / Motorhome covers are fitted in much the same way. 

Caravan Cover Shop does supply a number of different brands however, and there are some minor differences in the way these are fitted and secured. 

As a general rule of thumb the following instructions will assist you with fitting your cover correctly. (Fitting instructions may differ slightly from the below between different cover brands). 

Ideally, you will need two people to fit your caravan cover. 

N.B. your cover should not be fitted to a wet caravan. 

·        Make sure all aerials and protruding objects are fully retracted; 

·        If space is available, lay the cover out at the side of your Caravan; 

·        Look for a logo to indicate direction; 

·        Stretch the Caravan cover to its full length; 

·        When the cover is fully stretched, find and unzip all available zips; 

·        Lay the unzipped side panels over the top of the Caravan cover; 

·        One person should stand at each end of the Caravan; 

·        Check location of any obstruction such as air conditioners, antennas etc. 

·        When both people are ready, carefully pull the cover from one side to the other;

·        Pull all zippers to the closed position; 

·        Pass the nylon straps under your Caravan and fasten buckles to hold the cover firmly in place, but be careful to NOT over-tighten; 

·        CONGRATULATIONS! You have now fitted your Caravan cover! 

A small step-ladder may also assist with fitting your cover. 

 

But what if there's only ONE person available? 

No worries, we have a special Youtube instructional video demonstrating how easy fitting a cover can be done by a single person. Click HERE to view. 

  

Important Note when fitting over accessories (storage boxes / spare wheels etc):  

In situations where you would prefer to cover any accessory items at front or rear i.e. storage box, jerry-can holders, spare wheels etc, or where there is no option but to cover these, consider placing something soft over any sharp corners / edges to help protect the cover when it is at risk of rubbing and abrasion in windy conditions. Doing so might help prolong the life of the cover in such areas.

A cutoff section of a 'pool noodle' is ideal for this; these are inexpensive, readily available and can be easily cut to size and placed where you feel might benefit.

Yes, your cover comes with Warranty from the individual cover manufacturer. 

Please check the manufacturer's Warranty information enclosed with your cover or alternatively visit the manufacturer's website for their specific Warranty terms. 

In cases where a Warranty Claim is made, please note Caravan Cover Shop is not responsible for making claim decisions, as these are the responsibility of the cover supplier. 

Caravan Cover Shop will assist in facilitating a Warranty claim by passing along communications between Customer and supplier.

Evidence of the area of concern is required before a claim can be lodged. Evidence required may differ depending on the cover brand, and may include:

- clear, close-up photos of the area/s of concern
- photos of all sides of the caravan with the cover fitted
- photos of all sides of the caravan with the cover removed
- photo of the 'batch label', which can generally be located on the inside hem of the front sloping panel
- written explanation outlining the concern

Specific details of required evidence will be clearly outlined by Caravan Cover Shop in an email.

Once a claim has been assessed by the cover supplier, and if the claim is agreed to, the customer may be provided options in either having the cover repaired or replaced, depending on the specifics of the claim. 

The options offered will depend on considerations made by the supplier with respect to certain factors, including the age of the cover, the cause of the damage, and whether the correct application has been applied.

Available options to remedy a claim might be: 

- having the cover repaired / patched; 

- having a full replacement cover shipped (where stock is available) or; 

- being offered a partial or full refund for the original cost of the cover. 

Covers are guaranteed against faulty materials and workmanship, provided the cover's correct application is applied. 

Normal wear and tear, storm / wind, UV & accidental damage are not covered under Warranty for the cover brands we have available. 

All warranty claims outcome decisions are final and no further correspondence will be entered into.

We accept the following payment methods: 

• Credit/Debit Cards (Visa, Mastercard, AMEX) 
• Paypal 
• Afterpay 
• Google Pay 
• Apple Pay 
• Shop Pay
• ZipPay
• Bank deposit 

Absolutely!

We use only the most trusted payment platforms i.e. Paypal, Stripe which adhere to strict PCI Compliance regulations, so you can rest assured your personal details are safe.

www.caravancovershop.com.au employs the very latest (SSL) Secure Socket Layer technology to ensure your personal information remains secure.

We do not share or sell any of your personal information with third parties.

We are located in the Newcastle region of NSW however please note our products are shipped to you directly from the various wholesale supplier warehouses which are either in Sydney, Melbourne or Brisbane.

Having items shipped directly from wholesale supplier to customer helps us to maintain competitive pricing.

Yes! www.caravancovershop.com.au only carries brands we are an authorised online retailer for, or where we have an existing wholesale agreement in place.

This means you are covered by the full manufacturer's Warranty.

Order Online: 

First, choose the correct cover type, brand and size, ensuring you have measured correctly beforehand (call to discuss if unsure!) 

As you make your selection from the available list of cover sizes, the price will update based on the specific item you have selected.

Add the Item to the cart using the orange 'BUY NOW' button and complete the checkout process.

On the following page you might want to enter any specific delivery instructions required during checkout, i.e. “If nobody home please leave on front porch.”

Continue on and complete all available text fields with Email / Name / Address / Phone (mobile phone is best).

Please note we cannot ship to P.O. Boxes or to Parcel Lockers.

You have the option of using any of the following payment methods: 

- Credit / Debit card (Visa/Mastercard/AMEX) 

- Paypal 

- Afterpay 

- Zip Pay 

- Shop Pay 

- Apple Pay 

- Google Pay 

- Bank Deposit 

If there are any questions at all throughout this process, please feel free to call us to discuss on 1300 044965. 

Order by Phone: 

Even though the online ordering process is secure and easy to follow, we understand you might prefer talking to a real person and ask questions before purchasing. 

Caravan Cover Shop has assisted many customers by taking orders over the phone using a credit / debit card. 

We will happily discuss your specific needs with you to ensure you select the right cover before you commit to a purchase. 

Order by Email: 

If you want to place your order via email, you have two options. You can: 

- use our handy Contact Us form to send us a message, or; 

- send an email to info@caravancovershop.com.au. 

When emailing please include as much information as possible, including the make / model / year of manufacture for your caravan, the metric dimensions (if known) and any other information you feel is relevant.

We are a licensed business in New South Wales which means GST is already included in the product pricing.

Due to freight conditions set by our suppliers and the available freight contractors, please note we are unable to ship to P.O. Boxes. or Parcel Lockers.

If you need an alternative option to ship to, please consider offering a work address or the address of a trusted family member, friend or neighbour.  

Please note during the checkout process you can include ATL (Authority To Leave) delivery instructions for the package to be left in a safe location if you think you might not be available to sign at the time of delivery. 

You can expect a confirmation email at the time your payment is captured, and once your item is shipped you can expect a separate email containing shipment tracking details.

As soon as your order has been assigned a consignment / tracking number you can expect an email advising these details, along with a tracking link you can use to track your item online. 

Caravan Cover Shop uses the Aftership application for all deliveries, meaning you can expect to be regularly notified by email each time there is progress with your delivery. 

This saves you the hassle of tracking the item yourself.

Once we receive your order we submit your details through to our cover supplier the same day. 

Your order is then processed and is generally ready for shipment as early as the following business day, but occasionally it may take up to a week for shipment details to be shared with us. 

In situations where we place your order with a cover supplier only to discover your item is on back-order, we will contact you immediately to discuss the matter. There may be another suitable cover option available which you can agree to swap to, or alternatively we can provide a full refund if you are unable to wait until the correct item is available.  

Once the item has been shipped please allow up to 10 business days for delivery, and allow more time if you live in a remote location.

Delivery delays may occur when freight companies experience heavy parcel volumes. All freight and logistics delays are outside of the control of Caravan Cover Shop. 

If you feel your delivery is taking longer than expected, please refer to the tracking details that have been provided. Alternatively, you may contact us using the Contact Us form or call us on 1300 044965 and we will be happy to assist.

Depending on your location, the freight services used include, but are not limited to:

Big Post / TNT / Australia Post / StarTrack / Couriers Please / Aramex / Direct Freight

Note that in some instances it will be standard practice for a primary freight operator to use a 3rd party courier service to get your package to the closest major depot to you.

Please note that in such cases the tracking information may no longer be available once the package is passed on to the 3rd party. 

At Caravan Cover Shop we stand by every cover size recommendation we make, and we respect your rights under Australian Consumer Law.

Below is a summary of how returns and refunds work. Full details can be found in our Refund Policy and Returns Policy, which remain the authoritative documents.

If your cover arrives damaged, or the wrong item is shipped:

Under Australian Consumer Law you are entitled to a remedy if a product is faulty, damaged, unsafe, does not match its description or is not fit for purpose.

If your cover arrives in damaged condition, or an incorrect cover type or size is shipped by the supplier in error, Caravan Cover Shop will arrange and cover the cost of return shipping (including courier collection), and you can choose either:

• a replacement cover shipped to you (with tracking details provided), or;
• a full refund, returned to your original method of payment.

If we recommended the wrong size:

If you provided accurate dimensions (body length, width, height and accessory considerations) and Caravan Cover Shop recommended an incorrect cover size — whether you contacted us first, or we contacted you before shipment to confirm your measurements — we accept full responsibility.

We will arrange and cover the cost of return shipping, and you can choose either:

• the correct cover size shipped to you (any difference in retail cost is invoiced or refunded, depending on whether the correct size is larger or smaller), or;
• a full refund of the purchase price, returned to your original method of payment.

If you change your mind:

If you change your mind after your cover has shipped, Caravan Cover Shop will accept a return with a view to exchanging the item if:

• the packaging is still in original, unopened condition (a photo may be requested to confirm this); and
• you agree to cover both the return and the replacement shipping costs; and
• a 10% restocking fee is paid (this fee is charged to us by the cover supplier); and
• any cost difference between the original and replacement cover is settled; and
• you provide return tracking details.

Once these steps are complete and the returned cover has been received by the supplier and assessed as unopened, the replacement cover will be shipped and tracking details provided.

Please note:

• Returns without an exchange are not offered under 'change of mind', and refunds are not issued for 'change of mind' unless required by Australian Consumer Law.
• The same applies where an incorrect size was chosen without prior consultation, or where incorrect measurements were supplied to us — we will happily arrange an exchange under the conditions above.
• In limited circumstances we may, at our sole discretion, consider a change-of-mind return where the packaging has been opened but the cover has never been fitted and shows no signs of use. These requests are assessed case-by-case and clear photos and/or video may be requested.

Non-returnable items:

Opened or used covers, or items returned without prior written agreement between you and Caravan Cover Shop, may not be eligible for return or refund unless covered under Australian Consumer Law.

How to start a return or refund request:

1. Email info@caravancovershop.com.au or use our Contact Us form (or call 1300 044965 to discuss).
   
2. Include your Name, Order Number, and a full Description of your concern.
   
3. Attach relevant Photos and/or Video (e.g. product damage, packaging issues).

We recommend submitting return requests within 30 days of receiving your item to ensure smooth processing. Please do not return any item without contacting us first.

Nothing in this FAQ limits your rights under Australian Consumer Law, including your right to a refund, replacement or repair if a product is faulty, unsafe, or not as described. Visit the ACCC website for full details as they relate to Consumer Guarantees.

We ask that customers inspect the packaging of item(s) upon arrival, and if there is any noticeable damage to the external packaging, clear close-up photos should be taken, either when signing for the delivery, or when the damage is first noticed (in situations the item has been left as an 'ATL' without a signature).

In these instances you should send all photos to: info@caravancovershop.com.au and we will help to facilitate a claim with the cover supplier on your behalf.

"CARAVANCOVERSHOP" is the credit card statement identifier for our e-commerce storewww.caravancovershop.com.au.

Please feel free to contact us with any questions we have not answered here. Simply use our Contact Us form, or call us on 1300 044965.