The cover you choose will depend on a number of factors 

- do you plan to use your cover for an extended period of time? 

- will your cover be placed in direct sunlight, or part / full shade? 

- will your cover be subjected to strong wind conditions? 

Every vehicle has different storage needs and faces different environments, so it's important to discuss your needs ahead of making a decision on what to buy. 

If your vehicle is lucky enough to be stored in a garage when not in use you may consider using a lighter grade of cover. 

If your vehicle will be out in the elements, in full sun, rain and wind, then a heavier duty cover is for you. 

But what's most important? You need the correct size! 

Measuring your caravan body (excluding the draw-bar) from front most panel to rear (metric measurement) is recommended. You can then compare your measurements with those appearing on our online store, ensuring you choose the best size. 

TIP: Always add an additional 150mm-200mm to your metric length measurement when choosing a size to ensure the fit won't be too tight. Doing this will also allow for an easier fitting experience. 

If in any doubt, contact us to discuss before committing to a purchase. 

HOW DO I FIT MY COVER? 

Generally, most Caravan / Hybrid / Pop Top / Camper Trailer / Motorhome covers are fitted in much the same way. 

Caravan Cover Shop does supply a number of different brands however, and there are some minor differences in the way these are fitted and secured. 

As a general rule of thumb the following instructions will assist you with fitting your cover correctly. (Fitting instructions may differ slightly from the below between different cover brands). 

Ideally, you will need two people to fit your caravan cover. 

N.B. your cover should not be fitted to a wet caravan. 

·        Make sure all aerials and protruding objects are fully retracted; 

·        If space is available, lay the cover out at the side (driver's side, not passenger's side) of your Caravan; 

·        Look for the front tag on the hem of the cover to indicate direction; 

·        Stretch the Caravan cover to its full length; 

·        When the cover is fully stretched, find and unzip all 3 zips, which will open one side of the cover; 

·        Lay the unzipped side panels over the top of the Caravan cover; 

·        One person should stand at each end of the Caravan; 

·        Check location of any obstruction such as air conditioners, antennas etc. 

·        When both people are ready, carefully pull the cover from the driver's side to the passenger's side;

·        Fit the elastic hem of the cover to the front and rear of your Caravan; 

·        Pull all 3 zippers to the closed position; 

·        Pass the nylon straps under your Caravan and fasten buckles to hold Caravan cover firmly in place, but be careful to NOT over-tighten; 

·        CONGRATULATIONS! You have now fitted your Caravan cover! 

A small step-ladder may also assist with fitting your cover. 

 

But what if there's only ONE person available? 

No worries, we have a special Youtube instructional video demonstrating how this can be achieved by a single person. Click HERE to view. 

  

Important Note when fitting over accessories (storage boxes / spare wheels etc):  

In situations where you would either prefer to cover any accessory items in front / behind the main body paneling such as a storage box or spare wheel/s, or where there is no option available but to cover these, rather than connecting the male and female side-release buckles across the front cover panel in the middle, try pulling these down and back against the sides and connecting them to the short side-release buckle straps (you can find these shorter straps stitched to the cover hem). Doing this may provide a better overall fit in this area. Do not over-tighten.  

Yes, your cover comes with Warranty from the individual cover manufacturer. 

Please check the manufacturer's Warranty information enclosed with your cover or alternatively visit the manufacturer's website for their specific Warranty terms. 

In cases where a Warranty Claim is made, please note Caravan Cover Shop is not responsible for making claim decisions, as these are the responsibility of the cover manufacturer. 

Caravan Cover Shop will assist in facilitating a Warranty claim by passing along communications between Customer and manufacturer as required. 

Once a claim has been assessed by the cover manufacturer and the claim is agreed to, the customer will be provided options in either having the cover repaired or replaced, depending on the specifics of the claim. 

The options offered will depend on considerations made by the manufacturer with respect to certain factors, including the age of the cover, the cause of the damage, and whether the correct application has been applied. 

The available options include: 

- having the cover repaired / patched; 

- being sent a full replacement cover (where stock is available) or; 

- being offered a replacement cover of a different brand where the original cover is not available in stock, or; 

- being offered a partial or full refund for the original cost of the cover. 

Covers are guaranteed against faulty materials and workmanship, provided the cover's correct application is applied. 

Please note shipping and handling costs are non-refundable. Normal wear and tear, storm / wind, UV & accidental damage are not covered under Warranty for the cover brands we have available. 

We accept the following payment methods: 

• Credit/Debit Cards (Visa, Mastercard, AMEX) 
• Paypal 
• Afterpay 
• Zip Pay 
• Google Pay 
• Apple Pay 
• Shop Pay 
• Bank deposit 

Absolutely! We use only the most trusted payment platforms i.e. Paypal, Stripe which adhere to strict PCI Compliance regulations, so you can rest assured your personal details are safe.

www.caravancovershop.com.au employs the very latest (SSL) Secure Socket Layer technology to ensure your personal information remains secure.

We do not share or sell any of your personal information with third parties.

We are located in the Newcastle region of NSW however please note our products are shipped to you directly from the various wholesale supplier warehouses, which helps us to maintain competitive pricing.

Yes! www.caravancovershop.com.au only carries brands we are an authorised online retailer for, or where we have an existing wholesale agreement in place. This means you get the full manufacturer's Warranty.

Order Online: 

First, choose the correct cover type, brand and size, ensuring you have measured correctly beforehand (call to discuss if unsure!) 

As you make your selection from the available list of cover sizes, the price will update according to that specific item you have selected.

Add the Item to the cart using the 'Add To Cart' button and complete the checkout process.

On the following page you might want to enter any specific delivery instructions required during checkout, i.e. “If nobody home please leave on front porch.”

Continue on and complete all available text fields with Email / Name / Address / Phone (mobile phone is best).

Please note we cannot ship to PO Boxes or to Parcel Lockers.

You have the option of using any of the following payment methods: 

- Credit / Debit card (Visa/Mastercard/AMEX) 

- Paypal 

- Afterpay 

- Zip Pay 

- Shop Pay 

- Apple Pay 

- Google Pay 

- Bank Deposit 

If there are any questions at all throughout this process, please feel free to call us to discuss on 1300 044965. 

Order by Phone: 

Even though the online ordering process is secure and easy to follow, we understand you might prefer talking to a real person and ask questions before purchasing. 

Caravan Cover Shop has assisted many customers by taking orders over the phone using a credit / debit card. 

We will happily discuss your specific needs with you to ensure you select the right cover before you commit to a purchase. 

Order by Email: 

If you want to place your order via email, you have two options. You can: 

- use our handy Contact Us form to send us a message, or; 

- send an email to info@caravancovershop.com.au. 

When emailing please include as much information as possible, including the make / model / year of manufacture for your caravan, the metric dimensions (if known) and any other information you feel is relevant. 

We are a licensed business in New South Wales which means GST is already included in the product pricing.

Due to freight conditions set by our suppliers and the available freight contractors, please note we are unable to ship to P.O. Boxes. or Parcel Lockers.

If you need an alternative option to ship to, please consider offering a work address or the address of a trusted family member, friend or neighbour.  

Please note during the checkout process you can include ATL (Authority To Leave) delivery instructions for the package to be left in a safe location if you think you might not be available to sign at the time of delivery. 

You can expect a confirmation email at the time your payment is captured, and once your item is shipped you can expect a separate email containing shipment tracking details.

As soon as your order has been assigned a consignment / tracking number you can expect an email advising these details, along with a tracking link you can use to track your item online. 

Caravan Cover Shop uses the Aftership application for all deliveries, meaning you can expect to be regularly notified by email each time there is progress with your delivery. 

This saves you the hassle of tracking the item yourself.

Once we receive your order we submit your details through to our cover supplier the same day. 

Your order is then processed and is generally ready for shipment as early as the following business day, but occasionally it may take up to a week for shipment details to made available to us. 

In situations where we place your order with our cover supplier only to discover your item is on back-order, we will contact you immediately to discuss the matter. There may be another suitable cover option available which you can agree to swap to, or alternatively we can provide a full refund if you are unable to wait until the correct item is available.  

Once the item has been shipped please allow between 5 and 14 business days for delivery (possibly longer for more remote destinations).

Delivery delays may occur when freight companies experience heavy parcel volumes. All freight and logistics delays are outside of the control of Caravan Cover Shop. 

If you feel your delivery is taking longer than expected, please refer to the tracking details that have been provided. Alternatively, you may contact us using the Contact Us form or call us on 1300 044965 and we will assist.

Depending on your location, the freight services used include, but are not limited to:

Sendle / Big Post / TNT / Australia Post / StarTrack / Couriers Please / Aramex (formerly Fastway). 

Note that in some instances it will be standard practice for a primary freight operator to use a 3rd party courier service to get your package to the closest major depot to you.

Please note that in such cases the tracking information may no longer be available once the package is passed on to the 3rd party. 

Cancellation of an order may only be made within 24 hours of the order being made. After 24 hours of the order being placed a cancellation fee of $20.00 will be deducted from the amount already paid and the balance is then immediately returned to the Customer by the same payment method used for the purchase. 

Orders are unable to be cancelled after 24 hours of being made as by that time the order details are with the cover supplier and we cannot guarantee that the cover won't be shipped. Once the cover is shipped we can't guarantee that we can cancel the shipment and have the cover returned to the supplier warehouse.

Returns can only be accepted in situations where: 

- the cover arrives in a damaged condition, or; 

- due to Supplier / Warehouse error (i.e. if an incorrect size is shipped in error). 

Returns will not be accepted where a Customer has had a change of mind, or where a Customer has chosen an incorrect size without having first correctly measured their vehicle and/or has sought prior consultation and advice from Caravan Cover Shop. 

If Caravan Cover Shop has recommended a particular size (either over the phone or in writing) and it does not fit, then Caravan Cover Shop will accept full responsibility and costs for arranging a return, and will then offer a choice of the following options: 

- full refund of the purchase price (to be processed within 24 hours of the matter being discussed and this course of action being agreed upon between the Customer and Caravan Cover Shop), or; 

- the correct cover size will be shipped.

In such cases the difference in retail cost for the change in size will be either invoiced to the Customer (if a larger size is required) or refunded to the Customer (if a smaller cover size is required).

If invoiced for a larger cover size, the invoice must be paid to Caravan Cover Shop in full prior to the new cover being shipped.

In such cases, please call 1300 044965 to discuss or use our Contact Us Form. 

We ask that customers inspect the packaging of item(s) upon arrival, and if there is any noticeable damage to the external packaging, clear close-up photos should be taken, either when signing for the delivery, or when the damage is first noticed (in situations the item has been left as an 'ATL' without a signature).

In these instances you should send all photos to: info@caravancovershop.com.au and we will help to facilitate a claim with the cover supplier on your behalf.

"CARAVANCOVERSHOP" is the credit card statement identifier for our e-commerce storewww.caravancovershop.com.au.

Please feel free to contact us with any questions we have not answered here. Simply use our Contact Us form, or call us on 1300 044965.