Frequently Asked Questions

Selection & Fitting

The cover you choose will depend on a number of factors:

- do you plan to use your cover for an extended period of time?
- will your cover be placed in direct sunlight, or part / full shade?
- will your cover be subjected to strong wind conditions?

Every vehicle has different storage needs and faces different environments, so it's important to discuss your needs ahead of making a decision on what to buy.

If your vehicle is lucky enough to be stored in a garage or carport when not in use you may consider using a lighter grade of cover.

If your vehicle will be out in the elements, in full sun, rain and wind, then a heavier duty cover is for you.

You might also want a certain Warranty length. At Caravan Cover Shop we offer brands with Warranties from 1YR to 3YR.

But most importantly, you need the correct SIZE.

If in doubt, just get in touch.

Size selection is the most important aspect when choosing a cover. Your cover needs to fit securely to prevent it flapping about in windy conditions, as any unnecessary movement is likely to cause unwanted / premature wear and tear over time.

Choosing the right size can be challenging and might take some time and research to ensure you purchase a cover that fits securely.

Not all vehicles are created equal; they come in varying lengths, widths and heights, and some covers might need to pass over accessories like storage compartments, gas bottles, spare wheels or bike racks if there is no gap for the cover to slide down and cover just the paneling.

Aside from this, different manufacturers advertise their dimensions in different ways, i.e.

- external body length excluding drawbar (recommended);

- external body length including drawbar;

- internal body length;

- a mix of metric and imperial measurements is also seen.

Because there is no standard way in which specifications are advertised, we need to know your external metric body length measurement excluding drawbar so we can recommend the best possible cover size. This information is rarely found online, so in most instances we will ask you to take a manual measurement.

Let's now look at how best to measure, and what to take into account.

As we just mentioned in the previous section, a manual metric measurement is needed to ensure Caravan Cover Shop quotes you on the best possible size to meet your individual requirements.

Let's look at how to do this:

Step 1(a) - Measuring the Length (no accessories)

Your cover should ideally lie flat against the paneling where possible. This helps reduce the amount of wind getting caught underneath the fabric, thereby reducing the chance of cover movement in windy conditions.

- Work from longest point to longest point along the bottom length;

- Allow an additional 10cm (minimum) to ensure the cover is not too tight, (this will also ensure you have an easier fitting experience).

Step 1(b) - Measuring the Length (with accessories)

If there are no gaps between your paneling and any accessories you have fitted, i.e. storage compartments / gas bottles / spare wheels / bike racks etc, then your length measurement will need to take these accessories into account.

- Follow Step 1(a) above and measure the main body length measurement;

- Measure the additional length required by each of your accessories;

- Add these measurements together and then allow an additional 10cm (minimum) to ensure the cover is not too tight.

IMPORTANT: When covering anything sharp / protruding, it is worth placing additional padding between the cover and these sections to guard against rubbing / abrasion caused by movement in wind. 'Pool noodles' are ideal for this purpose; they are inexpensive, are readily available and can be easily cut to size and taped over any areas you feel are at risk.

Step 2 - Measuring Width

Your metric width measurement need only be taken from panel to panel. Measure across the rear panel to make this easier. 

Step 3 - Measuring Height

Take a metric measurement of the side wall height only, between the vehicle base and the roof-line. Do not measure from ground, and do not include your A/C unit.

All covers are designed to be secured underneath the base of your vehicle and not go to ground, so we do not need the ground clearance measurement included. The soft cover fabric will lay over your rooftop accessories and incorporate these without affecting the overall fit, so we do not need these dimensions either.

If in any doubt, please get in touch to discuss.

Ordering & Shipping

Simple! You have 3 options available:

Order Online:

First, choose the correct cover type, brand and size, ensuring you have measured correctly beforehand (call to discuss if unsure!)

By clicking on each size option, you will notice the price showing above will update.

Add the Item to the cart using the orange 'Add To Cart' button, and complete the online ordering process.

You have the option of using a Credit / Debit card, Paypal, online Bank Deposit, Afterpay (Buy Now - Pay Later!), ZipPay (Own It Now, Pay Later), Apple Pay, Google Pay and Shop Pay.

If there are any questions at all throughout this process, please feel free to call us to discuss on 1300 044965.

Order by Phone:

Even though the online purchase process is extremely secure and easy to follow, sometimes you might prefer talking to somebody and ask a few questions prior to finalising your order.

Caravan Cover Shop has assisted many customers by taking orders over the phone using a credit / debit card.

We will happily discuss your specific needs with you to ensure you select the right cover before you commit to a purchase. We may ask you to manually measure your van so that we can assist.

Order by Email:

If you want to place an order via email, you have two options. You can:

- use our handy Contact Us form to send us a message, or;
- send an email directly to: info@caravancovershop.com.au.

Please include as much information as possible, including the type of vehicle you are covering, the metric L x W x H dimensions, your contact details (including phone number) and any other information you feel is relevant.

We will then be in touch to discuss and take your payment details. 

At this time, we are unable to ship to P.O. Boxes. This condition has been set by the various freight operators that our cover Suppliers use.

If you feel that your street address is too difficult or remote to ship to, please consider offering a physical work address or the address of a trusted family member, friend or neighbour.

Feel free to contact us at anytime to discuss, and we will do our best to assist. 

You can expect an immediate confirmation email / SMS at the time your payment is captured (if no email is entered, a confirmation SMS will be sent).

A further email / SMS message is sent containing shipment tracking details once your order is ready to ship. 

As soon as your order has been assigned a tracking number and we have this information available, you can expect an email / SMS containing these details.

The email / SMS will include both the tracking number and a website link you can use to track the item's progress online at any time. 

Caravan Cover Shop uses the Aftership application for all deliveries, meaning you can expect to be regularly notified by either email / SMS each time there is progress with your shipment.

This saves you having to track the item yourself. 

Once we receive your order we submit your details through to the relevant cover Supplier that same day (if the order is placed on a weekday). In cases where the order is received after business hours or over a weekend, the order will be placed with the Supplier the next available business day.

Your order is then processed by the supplier and these processing times do vary between the suppliers, and range from 24hrs to up to 7 days. Please note that during traditional busy times of year, i.e. Christmas, delays to the processing and dispatch of orders may occur and this is unavoidable. Please contact us prior to placing an order if you need it delivered within a particular time-frame.

Caravan Cover Shop is not responsible for ensuring the timeliness of deliveries and does not guarantee that freight will arrive in a timely manner or in accordance with freight company scheduling / delivery estimates (as often appears on freight company tracking sites).

All freight delivery time estimates appearing on our website are estimates only and are subject to changes being made by the freight company/ies responsible. Such changes to delivery scheduling may happen without prior notice.

All freight and logistics matters are entirely outside of the control of Caravan Cover Shop. We are however able to assist on a Customer's behalf by contacting freight services and seeking an update if required.

If you feel your delivery is taking longer than expected, please refer to the tracking details provided to you. Alternatively, you may contact us using the Contact Us form or call us on 1300 044965 and we will gladly assist.

Please note that occasionally after we place your order with a Supplier we may then be advised that the item is on back-order. If this happens we will contact you immediately to discuss, and you will be offered a full refund if you are unable to wait until replacement stock is available.

Depending on your location, the Courier services used include, but are not limited to:

- Sendle

- Big Post

- Australia Post

- Couriers Please

- Startrack

- TNT

Note: in some instances it may be necessary for some freight operators to utilise a 3rd party delivery service to arrange final delivery to you. This is standard practice and will depend on your location and whether the primary carrier already has a delivery depot in your region. Please note in cases where the primary carrier needs to utilse a 3rd party to complete the delivery, the original tracking information may no longer be valid once the package is passed on the the 3rd party. 

Although this is extremely rare, it is possible for items to go missing in transit.

In cases where your cover has not been delivered inside the suggested delivery window (this information is shown on the tracking site), Caravan Cover Shop will assist by lodging an investigation with the freight operator.

Please note an investigation does take time, as the freight operator needs to search all relevant depots, and interview the relevant delivery drivers. Caravan Cover Shop needs to allow this process to conclude before we contact you to advise the outcome.

In some instances the freight company may choose to make contact with the customer and update them directly. In instances such as this where Caravan Cover Shop is not informed with the outcome to an investigation, we will not be able to provide our customers with an update.

This process should not take longer than 5 business days, however this may take longer in certain circumstances. We promise to keep you updated with all information and any progress that we are made aware of.

In most cases the investigation will result in the cover being located and subsequently delivered.

In cases where the cover is deemed 'Missing in Transit', Caravan Cover Shop will contact the cover Supplier to advise, and help facilitate a replacement cover to be sent out.

Note: The use of the word 'Caravan' in this Refund Policy is interchangeable with the words 'Pop Top', 'Camper Trailer', 'Motorhome', 'Camper', 'RV' and other unnamed recreational vehicle names where a Customer has sought advice from Caravan Cover Shop about protection of their vehicle by using a cover. 

Refunds are available in the following cases:

- the cover has arrived damaged and you elect not to pursue a Warranty Claim;
- an incorrect cover type / size was shipped by our Supplier/s in error and you elect to not have the correct cover shipped to replace it;
- after discussion of your vehicle's specific dimensions Caravan Cover Shop has recommended an incorrect cover size.

In instances where the cover has arrived damaged, and a Warranty Claim was offered but declined by a Customer, we will advise the available methods of having it returned, or we may arrange courier collection of the cover, (the method of return being determined by our Supplier/s). 

In instances where an incorrect cover type / size was shipped by our Supplier/s in error, we will advise the available methods of having it returned, or we may arrange courier collection of the cover, (the method of return being determined by our Supplier/s). 

In instances where Caravan Cover Shop has recommended an incorrect cover size, whether over the phone or in writing (after having first received accurate Length / Width / Height dimensions from the Customer in writing), we will advise the available methods of having it returned, or we may arrange courier collection of the cover, (the method of return being determined by our Supplier/s).

In all instances outlined above all associated costs for having a cover returned / replacement cover shipped are those of Caravan Cover Shop.

Refunds are not available for the following cases:

- after receiving the cover (in undamaged condition) the Customer realises they have made an error in size selection;
- the Customer has a 'change of mind' after receiving the correct cover type / size (in undamaged condition);
- the Customer has provided incorrect measurements for the Length, Width and/or Height of their Caravan;
- where disruption to / delays with freight services cause frustration to Customers.

In instances where a Customer realises they made an error in size selection after receiving the item (in undamaged condition), we will be happy to arrange collection and return of the existing cover and the subsequent redelivery of the correct size.

The existing cover needs to be clean and repacked as neatly as possible into the original packaging. In this instance the costs incurred for returning / redelivering are payable by the Customer.

In such cases the difference in retail cost for the change in size will be either invoiced to the Customer (if a larger size is required) or refunded to the Customer (if a smaller size is required).

To avoid this happening it is always recommended to contact Caravan Cover Shop for advice on the best size.

We will request measurements from you for the Caravan's Length / Width / Height, and these need to be manually measured to ensure accuracy.

Measurements cannot be taken from a manufacturer's website, as there are too many variables and no consistency of information on dimensions between the many hundreds of available Caravan brands. Online dimensions also do not take into account a Caravan owner's individual setup, which may have additional accessories fitted which prevent a cover from being fitted to the vehicle body only.

For guidance on how to measure your Caravan, it is highly recommended to contact Caravan Cover Shop for assistance by phoning 1300 044965 or by using our Contact Us page. For additional guidance you can refer to our 'How to Measure your Caravan' web page.

Refunds will not be considered where the Customer has a 'change of mind' after the correct cover has been shipped and has arrived in undamaged condition.

Refunds cannot be considered where freight services are disrupted / delayed.

Refunds can only be returned to the original method of payment. All refund requests must be made in writing by using our Contact Us page. 

Caravan Cover Shop is not responsible for ensuring the timeliness of deliveries and does not guarantee that freight will arrive in a timely manner or in accordance with freight company scheduling / delivery estimates (as often appears on freight company tracking sites).

All freight delivery time estimates appearing on our website are estimates only and are subject to changes being made by the freight company/ies responsible. Such changes to delivery scheduling may happen without prior notice.

All freight and logistics matters are entirely outside of the control of Caravan Cover Shop. We are however able to assist on a Customer's behalf by contacting freight services and seeking an update if required.

Warranty, Cancellations & Returns

Yes, your cover comes with Warranty from the individual cover manufacturer.

Please check the enclosed manufacturer's Warranty / Limited Warranty information, or alternatively you may (where possible) visit the manufacturer's website for their specific Warranty terms. If in doubt, contact us for assistance.

In cases where a Warranty Claim needs to be made, please note Caravan Cover Shop is not responsible for assessing claims or making claims decisions, as this is the responsibility of the cover manufacturer.

Caravan Cover Shop will assist in facilitating a Warranty claim by passing along communications between Customer and manufacturer as required.

You will be asked to provide clear, close-up photographs as evidence to support your claim. These can be emailed to: info@caravancovershop.com.au.

If a claim has been assessed by the cover manufacturer and agreed to, the Customer may be offered the choice of having the cover repaired (using a self-adhesive patch) or fully replaced, depending on the specifics of the claim.

The manufacturer will take into consideration the age of the cover, the cause of the damage, and whether the correct application has been applied.

Claim outcomes include:

- having the cover repaired / patched;
- replacement cover sent (where stock is available) or;
- replacement cover of a different brand sent (where the original cover brand is not in stock), or;
- a partial or full refund for the original cost of the cover.

Normal wear and tear, damage caused by misuse or improper application, storm / wind / UV / and accidental damage are not covered under Warranty. 

Cancellation of an order may only be made within 24 business hours of the order being made.

Where an order has been placed on a business day it is not possible to cancel after 24 business hours of being made, as all order and shipment details will already be with the relevant cover Supplier and it is then unlikely that we are able to prevent the order from being shipped.

Please inspect the packaging of your item(s) upon arrival, and if you notice any damage please make note of it when signing for delivery.

In cases where the item was authorised to be left without a signature (ATL), please inspect the package as soon as you can once you have it in your possession.

If your item(s) arrives damaged, please take clear photos of any affected areas and send to: info@caravancovershop.com.au.

We will then contact the cover Supplier on your behalf and facilitate a replacement cover to be sent. 

Note: The use of the word 'Caravan' in this Refund Policy is interchangeable with the words 'Pop Top', 'Camper Trailer', 'Motorhome', 'Camper', 'RV' and other unnamed recreational vehicle names where a Customer has sought advice from Caravan Cover Shop about protection of their vehicle by using a cover. 

Refunds are available in the following cases:

- the cover has arrived damaged and you elect not to pursue a Warranty Claim;
- an incorrect cover type / size was shipped by our Supplier/s in error and you elect to not have the correct cover shipped to replace it;
- after discussion of your vehicle's specific dimensions Caravan Cover Shop has recommended an incorrect cover size.

In instances where the cover has arrived damaged, and a Warranty Claim was offered but declined by a Customer, we will advise the available methods of having it returned, or we may arrange courier collection of the cover, (the method of return being determined by our Supplier/s). 

In instances where an incorrect cover type / size was shipped by our Supplier/s in error, we will advise the available methods of having it returned, or we may arrange courier collection of the cover, (the method of return being determined by our Supplier/s). 

In instances where Caravan Cover Shop has recommended an incorrect cover size, whether over the phone or in writing (after having first received accurate Length / Width / Height dimensions from the Customer in writing), we will advise the available methods of having it returned, or we may arrange courier collection of the cover, (the method of return being determined by our Supplier/s).

In all instances outlined above all associated costs for having a cover returned / replacement cover shipped are those of Caravan Cover Shop.

Refunds are not available for the following cases:

- after receiving the cover (in undamaged condition) the Customer realises they have made an error in size selection;
- the Customer has a 'change of mind' after receiving the correct cover type / size (in undamaged condition);
- the Customer has provided incorrect measurements for the Length, Width and/or Height of their Caravan;
- where disruption to / delays with freight services cause frustration to Customers.

In instances where a Customer realises they made an error in size selection after receiving the item (in undamaged condition), we will be happy to arrange collection and return of the existing cover and the subsequent redelivery of the correct size.

The existing cover needs to be clean and repacked as neatly as possible into the original packaging. In this instance the costs incurred for returning / redelivering are payable by the Customer.

In such cases the difference in retail cost for the change in size will be either invoiced to the Customer (if a larger size is required) or refunded to the Customer (if a smaller size is required).

To avoid this happening it is always recommended to contact Caravan Cover Shop for advice on the best size.

We will request measurements from you for the Caravan's Length / Width / Height, and these need to be manually measured to ensure accuracy.

Measurements cannot be taken from a manufacturer's website, as there are too many variables and no consistency of information on dimensions between the many hundreds of available Caravan brands. Online dimensions also do not take into account a Caravan owner's individual setup, which may have additional accessories fitted which prevent a cover from being fitted to the vehicle body only.

For guidance on how to measure your Caravan, it is highly recommended to contact Caravan Cover Shop for assistance by phoning 1300 044965 or by using our Contact Us page. For additional guidance you can refer to our 'How to Measure your Caravan' web page.

Refunds will not be considered where the Customer has a 'change of mind' after the correct cover has been shipped and has arrived in undamaged condition.

Refunds cannot be considered where freight services are disrupted / delayed.

Refunds can only be returned to the original method of payment. All refund requests must be made in writing by using our Contact Us page. 

Caravan Cover Shop is not responsible for ensuring the timeliness of deliveries and does not guarantee that freight will arrive in a timely manner or in accordance with freight company scheduling / delivery estimates (as often appears on freight company tracking sites).

All freight delivery time estimates appearing on our website are estimates only and are subject to changes being made by the freight company/ies responsible. Such changes to delivery scheduling may happen without prior notice.

All freight and logistics matters are entirely outside of the control of Caravan Cover Shop. We are however able to assist on a Customer's behalf by contacting freight services and seeking an update if required.

General

We accept the following payment methods:

  • Credit / Debit Cards (Visa/Mastercard)

  • Paypal

  • Bank Deposit

  • Afterpay (Buy Now – Pay Later)

  • ZipPay (Own It Now, Pay Later)

  • Apple Pay

  • Google Pay

  • Shop Pay

Yes, we use only the most trusted payment platforms i.e. Paypal / Stripe which adhere to strict PCI Compliance regulations, so you can rest assured your personal details are safe. 

Caravan Cover Shop employs the very latest 'Secure Socket Layer' (SSL) technology to ensure your personal information remains secure.

We do not and will never share any personal information with third parties. 

"CARAVANCOVERSHOP" is the credit card statement identifier for our e-commerce store www.caravancovershop.com.au. 

Yes!

Caravan Cover Shop only carries brands where we have an existing Wholesale Agreement in place, quality brands such as:

  • ADCO
  • Aussie Covers
  • Camec
  • Kaiser
  • Prestige
  • Samson
  • Weisshorn

Having these agreements in place ensures you are entitled to the full manufacturer's Warranty for added peace of mind, and it also means our pricing stays as competitive as possible.

Our office is located in Newcastle NSW, however our products ship directly from our cover supplier's warehousing facilities.

These facilities are based in various locations, namely Sydney, Brisbane and Melbourne.   

Caravan Cover Shop is a licensed business in New South Wales which means GST is already included in the product pricing.

Please feel free to contact us with any questions we have not answered here.

You can use our Contact Us form, or call us directly on 1300 044965.