COVID-19 and deliveries - up to date information

Whilst COVID-19 has presented a serious threat to people, workers and businesses around our country, it is important to know how this might be affecting deliveries.

Caravan Cover Shop feels it is important to pass on up-to-date information on how the logistics industry is being affected, and whether deliveries are currently delayed or not, for the benefit of our Customers.

Even as lock-down measures are slowly but surely being relaxed and lifted around the country, there are still considerable challenges being faced by Australia's logistics network. Due to there very limited cargo flights around the country, goods are being transported by road, which is impacting on delivery schedules.

Another big factor affecting delivery scheduling is the huge increase in online shopping seen by Australian consumers during the lock-down period. 

In spite of these impacts, as of August 7th all Caravan Cover Shop packages from each of our many Suppliers continue to make their way around Australia, and on average are taking less than 10 days to transport between NSW and WA.

Caravan Cover Shop uses the following National carrier / courier services:

Sendle / Transdirect / Australia Post / Fastway (Aramex) / Couriers Please 

The company websites for these above courier services are continually being monitored for updates to their delivery scheduling.

Specific company updates can be found at the various links shown below:

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- Sendle - Specific information on what Sendle is doing to meet the challenges being presented by Covid-19 can be found at the link blow:

https://blog.sendle.com/coronavirus-update

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Australia Post has advised that they are experiencing "a significant uplift in parcels that is resulting in some delays in our network."

These delays are being caused by fewer domestic / international flights, a substantial increase in the volume of online shopping, and through the introduction and administration of additional health & safety measures in all facilities. 

Specific information on what Australia Post is doing to meet these challenges can be found at the link blow:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus

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- Fastway (Aramex) have now updated their delivery tracking status page with the following:

"Due to COVID-19, there may be delivery delays of 1-2 days. We appreciate your patience."

Specific information on what Fastway (Aramex) is doing to meet these challenges can be found at the link blow, which will open up a .PDF file:

https://www.fastway.com.au/media/2165/amx-covid19-faq-a4_070420.pdf

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 - Couriers Please have the following wording displayed on their tracking page:

"Due to COVID-19, we are anticipating delays in the delivery of all items. We remain committed to delivering your items as quickly as possible whilst ensuring the safety and well-being of our people, customers and partners."

In addition to the above, Couriers Please have created a 'COVID-19 RESPONSE .PDF file, which is downloadable below:

https://www.couriersplease.com.au/About/Latest-News?NewsID=154

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- Transdirect have offered an update on their website in relation to the impact Covid-19 is having on their business. Delays of 1-2 days are being seen.

Specific updates can be found by visiting the following site:

https://www.transdirect.com.au/update-on-coronavirus

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All courier companies have introduced additional precautions to ensure the ongoing safety of their workers and the public.

In line with new 'social distancing' practices, delivery contractors are updating their delivery methods to ensure safety for all people concerned.

This might mean that any 'Signature On Delivery' items are automatically changed to 'Authority To Leave', to reduce unnecessary contact with members of the public.

In such cases Customers will receive full notification in writing, detailing where the item has been left.  

Caravan Cover Shop will ensure this page is updated on a daily basis while the threat of the COVID-19 virus remains.