COVID-19 and deliveries - up to date information

Whilst COVID-19 is certainly a serious threat to people, workers and businesses around our country, it is important to know how this is affecting deliveries.

After receiving many recent questions about this issue, Caravan Cover Shop feels it is important to pass on up-to-date information on how the logistics industry is being affected, and whether deliveries are currently delayed or not, for the benefit of our Customers.

Right now the logistics industry is one of a limited few 'essential' services that are permitted to cross State borders.

Deliveries are part of the lifeblood of Australia and right now, as of today June 6, deliveries of all Caravan Cover Shop covers from each of our many Suppliers continue to make their way around Australia.

Caravan Cover Shop utilises the following National carrier / courier services:

Sendle / Australia Post / Fastway (Aramex) / Couriers Please / Transdirect

The company websites for these above courier services are being monitored daily by us for updates to their delivery scheduling.

Whilst these carriers are all able to cross borders without issue, there have been some delays due to an unprecedented increase in the volume of online shopping, coupled with a dramatic decrease in domestic (cargo) flight availability.

Delays are now being experienced as follows:

- Sendle - estimated delivery windows for some of our Customer's orders appear to be widening. The Sendle website is currently not displaying specific information suggesting they are experiencing delays.

Specific information on what Sendle is doing to meet the challenges being presented by Covid-19 can be found at the link blow:

https://blog.sendle.com/coronavirus-update

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Australia Post has advised that they are experiencing "a significant uplift in parcels that is resulting in some delays in our network."

These delays are being caused by fewer domestic / international flights, a substantial increase in the volume of online shopping, and additional health & safety measures in all facilities. 

Specific information on what Australia Post is doing to meet these challenges can be found at the link blow:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus

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- Fastway (Aramex) have now updated their delivery tracking status page with the following:

"Due to COVID-19, there may be delivery delays of 1-2 days. We appreciate your patience."

Specific information on what Fastway (Aramex) is doing to meet these challenges can be found at the link blow:

https://www.fastway.com.au/media/2165/amx-covid19-faq-a4_070420.pdf

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 - Couriers Please have the following wording displayed on their tracking page:

"Due to COVID-19, we are anticipating delays in the delivery of all items. We remain committed to delivering your items as quickly as possiblewhilst ensuring the safety and wellbeing of our people, customers and partners."

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All courier companies have introduced additional precautions to ensure the ongoing safety of their workers and the public.

In line with new 'social distancing' practices, delivery contractors are, at their discretion, changing all 'Signature On Delivery' items to 'Authority To Leave', to reduce unnecessary contact with members of the public.

In such cases Customers will receive full notification in writing, detailing where the item has been left.  

Caravan Cover Shop will ensure this page is updated on a daily basis while the threat of the COVID-19 virus remains.